Support
Usual response time: within 48 hours · Monday–Friday, UK time
Got a question, bug, or idea? We read every message. The fastest way to reach us is by email, but you can also send feedback directly from inside the app — Settings → Feedback — which includes your device and version info so we can help faster.
📧 Email us
General questions, bug reports, privacy requests, or just saying salam.
support@99namesapp.com🐛 Report a bug
From inside the app: Settings → Feedback → Bug report. Include what you were doing when it happened.
Email a bug report🗑️ Delete your account
Inside the app: Settings → Delete account. Or email us and we'll process it within 30 days.
Request deletion by email📂 Export your data
Under UK/EU GDPR you can request a copy of everything we hold about you.
Request a data exportFrequently asked
Is the app free?
Yes. Every feature is free — no paywalls, no premium tier. If the app helps you, you can choose to donate through the App Store or Google Play. 50% of donations go to charity, 50% supports the team.
Does the app show ads?
No. We don't show ads, and we don't plan to. We also don't sell your data or use advertising trackers.
How do I reset my progress?
Go to Settings → Reset progress. This clears your learned Names, SRS schedule, and XP — it's not reversible, so we'll ask you to confirm.
I forgot my password. What do I do?
Tap Forgot password? on the sign-in screen and we'll email you a reset link. Check your spam folder if it doesn't arrive within a few minutes.
I changed my mind — can I delete my account?
Absolutely. Go to Settings → Delete account inside the app. We delete your personal data within 30 days. Some minimal records (like donation receipts) may be retained where we're legally required to.
Can I use the app in another language?
You can pick your preferred language at sign-up. More languages are on the way — if yours isn't there yet, email us and we'll prioritise it.
Why do you ask for my age?
We only ask you to confirm you are 13 or older (a checkbox) — we don't collect your date of birth. This keeps us compliant with children's privacy laws while collecting the bare minimum.
Is the religious content reviewed by scholars?
We've drawn on traditional Islamic scholarship when writing translations and reflections, and we welcome feedback from scholars and users. The app is a learning tool, not a religious ruling — for detailed questions, please consult a qualified scholar.
How do I turn off analytics?
Go to Settings → Privacy → Analytics and toggle it off. Your learning still works exactly the same — we just won't record screen views or feature events.
I got charged but didn't receive anything — what now?
Donations are handled by Apple (App Store) or Google (Play Store), so refunds go through them. Start at reportaproblem.apple.com for Apple, or play.google.com/store/account/orderhistory for Google. Email us if you need a hand.
Still stuck?
If none of the above helped, email support@99namesapp.com with:
- A short description of what's going wrong
- What you expected to happen
- Your device and OS version (e.g. "iPhone 15, iOS 18.2")
- A screenshot if you can — it genuinely helps us a lot
Company details
Tawakel Ltd — registered in England and Wales.
20–22 Wenlock Road, London, N1 7GU, United Kingdom.